Social media marketing is an interdisciplinary and cross-functional concept that uses social media (often in combination with other communications channels) to achieve organizational goals by creating value for stakeholders. On a strategic level, social media marketing covers an organization’s decisions about social media marketing scope (ranging from defenders to explorers), culture (ranging from conservatism to modernism), structure (ranging from hierarchies to networks), and governance (ranging from autocracy to anarchy).
Read more about our latest research on
- How Social Media Marketing should strategically be implemented: A definition of social media marketing / a holistic framework
- How to prevent and react to social media crises (shitstorms, collaborative brand attacks): Download this research here
- Social Media Culture / Social Media Climate: What it is and how it can be managed – Read our recent research here
To manage social media effectively, one must be aware of the technology, user behavior, and the challenges that arise for companies. Social Media Marketing is too complex to be solely managed by Marketing Departments. It is associated with issues in IT security, HR, organizational behavior, strategy, accounting, CRM, and so forth. In my research, I addressed different topics of social media marketing:
Strategic Social Media Process Framework
For consulting purposes, I developed a framework that shows an ideal-typical process of implementing social media. One core conclusion is that all companies are influenced by social media and thus have to be aware of it. That means, each company needs to consider social media guidelines/policies that regulate how their employees should (not) use social media. Likewise, all companies need to be aware of social media monitoring. Monitoring consumers, competitors, suppliers, of potential/current/former employees, and other stakeholders is a necessary requirement for effective management. That being said, also companies whose customers usually do not post about a company’s products (e.g. industrial buyers in a B2B-Setting) can learn more about their brands and achieve competitive advantages.
Related Research findings and publications:
- Status Quo and Development of Social Media Guidelines/Policies (in German) [download]
- Who is using social media? [download]
- How and when to post? [download]
- Does the number of FANS matter? [LINK]
- Dimensions of Strategic Social Media Marketing [coming soon]
- Managing Social Media Brand Crises – as Case Study Approach [download abstract]
- Is increasing the number of Facebook followers effective? A study in higher education markets [download]
- What is the meaning of user-generated brand pics on Facebook? They reflect CBRs! [download]
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