Our paper “Do the Role of Dedication, Constraint, and Temptation-based Mechanisms on Customer Loyalty Vary for Different Length of Relationship” has been awarded with the Best Paper Award, sponsored by the Journal of Service Management (JOSM) / Emerald at the 8th International Research Symposium in Service Management (IRSSM-8). The conference took place in Seoul, South Korea. In this article, we investigate new psychological mechanisms of customer loyalty in a service context and show how these mechanisms change over time.
Chuah, S.H.W., Rauschnabel,P. A., & Ramayah, T. (2017). Do the Role of Dedication, Constraint, and Temptation-based Mechanisms on Customer Loyalty Vary for Different Length of Relationship. 8th International Research Symposium in Service Management (IRSSM-8), 1-5 August, Seoul, South Korea.
In addition, Stephanie Chuah, my co-author and phd student, received the Young Service Researcher Award. Congrats and well deserved!
The International Research Symposium in Service Management was established in 2010 as part of the Service Education, Research and Innovation (SERI) – Initiative www.seri-initiative.org It is an annual Symposium, hosted by different universities around the world. The Symposium’s aim is to promote research and publication among young service researchers by providing a unique platform through which they are able to network with researchers from both their own country and researchers internationally.
The IRSSM symposium and its activities are generously supported by various research centers and universities from around the world, such as: Center for Service Research, Karlstad University; University of Queensland, Australia; Queensland University of Technology, Australia; Radboud University, The Netherlands; Cornell University, USA; and St John’s University, USA. Each Symposium hosts between 80 and 120 participants from 25-26 countries.